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Overcoming the Outdated Enterprise Support Model

Enterprise applications are chock-full of support challenges, including the lack of custom code support, interoperability, regression testing, and patch management. How do you build a 21st century support model that ensures business continuity and allows your team to devote time, dollars, and resources to drive innovation, not just keeping the lights on?

Pete Bartolik
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Taking Control of Your Software Licenses in the Cloud Era

Software licensing is like a devil’s pact. Enterprises fund and commit to continue funding software development costs in exchange for the promise of ongoing support and, hopefully, functionally rich upgrades. Over time, however, CIOs often end up cursing the growing costs of supporting mature-but-critical applications and having to pay for forced upgrades they don’t always […]
Pete Bartolik
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SAP Support: What’s Behind the Painful Perceptions

A majority of surveyed SAP users find no compelling need to migrate to S/4 HANA. At the same time, almost half expressed dissatisfaction with the value of SAP support. That unease is only likely to increase as businesses try to run and maintain their existing ERP systems while SAP shifts investments to build a new, […]
Pete Bartolik

Assuming the Role of Digital Change Agent

If you’re not planning or executing a digital transformation strategy, you better be at least thinking about it so you’re ready when the bosses ask what your game plan is. But how do you peer over the long-term horizon when the IT world seems to be constantly shifting? Start by ensuring you have a realistic […]
Pete Bartolik

Case Study: How to Find the Funds to Invest in Hybrid IT

The business and the IT group want to invest precious resources in technology that will drive and support new products and services that are key to future success. But it’s often difficult to come up with the funds for new investments when companies are spending so much money just to “keep the lights on.” But […]
Pete Bartolik

Cut IT Support Costs to Drive Digital Business Initiatives

Does your IT organization eagerly embrace digital transformation, or quiver in fear at the prospect of it? If the former, you’re following the model of world-class IT organizations that run more efficiently and devote a larger portion of their process costs to new business-focused initiatives. That’s the takeaway from a study by Hackett Group, as […]